Project Overview

Haden House is a My Space development offering supported living to 17 tenants. Additionally, several of these tenants have mental health or learning disability support contracts which are delivered through Next Stage.

Touchbase devices were installed in the flats at Haden House in October 2020. This brief case study is based on interviews with both staff and tenants at Haden House to identify the key benefits Touchbase provides.

What the staff said…

Michelle is a Housing Officer working for My Space. She has a very positive attitude towards Touchbase and highlights out how the system helps her to accomplish the day-to-day tasks of tenancy maintenance. This might include handling tenancy related queries and “Safe & Well” checks. More significantly, Touchbase helps her and the tenant to easily maintain conversation which has been a significant advantage during the COVID pandemic.

Allison is a Support Worker who heads up a team delivering support to some of the tenants on behalf of Next Stage. The service may range from background to a full 1:1 packages. Allison points out that not all tenants have regular access to a mobile phone, so Touchbase creates a reliable means of communication.

Michele and Allison consider the main things that Touchbase can offer: –

  • The immediate reassurance that “all is well”.
  • The availability to encourage interaction, particularly with tenants who do not normally interact easily.
  • Access to families, which fulfils Enabling Me’s ambition to provide a communication network for tenants which includes both professional and family representation.

What the tenants say… 

“The fact that I can ring the staff flat means I can still talk to Michelle, without getting in the way of what she is doing”.

“My phone is broken at the moment so Touchbase helps me keep in regular contact with my mum”.

“My Grandad died a month ago, so I ring my Grandma every day to check she’s ok!”