HOUSING ASSOCIATIONS & LOCAL AUTHORITY
As an Intensive Housing Management service offering, the cost of touchbase™ is completely recoverable as part of an individual’s housing benefit.
Our professional call centre staff provide 24/7 support where required to ensure the safety and wellbeing of each tenant.
Touchbase’s IHM service is 100% recoverable through housing benefits, meaning any cost to the Housing Association, Care Provider or tenant is completely removed.
The overall cost includes:
- Installation and maintenance
- 24/7 maintenance handling
- Housing Officer notifications
- ‘Property Fine’ notifications
- 24/7 customer service centre support
- Remote property checks (weekly, bi-weekly or monthly)
- Analytics provision of maintenance call-outs and behaviours
- Local Authority access to CRM if and when required
- Full use of the touchbase™ contractor network
- Inbound emails from Housing/Maintenance Officers
- Unlimited Housing Officer configuration changes
- Notifications of scheduled contractor visits and on-site ‘check-in’ service
At Enabling Me, we believe that by integrating touchbase™ into the core operations and processes, both Housing Associations and individual Care Providers will be able to enhance their quality of service and adherence to Regulatory Standards without increasing their cost base.
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